FAQ's
Ordering
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How do I place an order?
Browse our products and add them to your cart. Once you're ready, proceed to checkout and follow the on-screen instructions. You'll need to create an account or checkout as a guest.
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What payment methods do you accept?
We accept VISA, MASTER, Paypal and Grabpay.
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Do you offer any discount codes?
We occasionally offer discount codes and promotions. These will be advertised on our website, social media channels, or through email marketing. Be sure to sign up for our newsletter to stay updated!
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Can I cancel my order?
We can only cancel your order if it hasn't been shipped yet. Please contact Customer Service info@chums.com.sg as soon as possible to request a cancellation.
Shipping & Delivery
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Where do you ship to?
At the moment, orders purchased on chums.com.sg are only able to be delivered within Singapore and Malaysia ONLY.
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How much does shipping cost?
Standard shipping S$3.50 | Free shipping for all orders over S$100 (Please refer to shipping policy for more details)
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How long will it take to receive my order?
Delivery times vary depending on your location. You will see the estimated delivery timeframe during checkout and receive a confirmation email with tracking information once your order ships.
Returns & Exchanges
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What is your return policy?
We offer hassle-free returns and exchanges within 14 days of the delivery date. You can find more details about our return policy, including what items are eligible and how to initiate a return, on our Returns & Exchanges page [link to Returns & Exchanges policy].
Products & Inventory
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How do I know if an item is in stock?
We strive to keep our inventory information accurate on the website. In case an item shows in stock but is unavailable, we will notify you as soon as possible and offer alternative options.
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What if an item I want is out of stock?
You can sign up for email notifications on the product page to be alerted when the item comes back in stock.
Account & Security
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How do I create an account?
Creating an account allows you to save your shipping information, track your orders, and view past purchases. Simply click "Create Account" during checkout or visit our account creation page.
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How do I reset my password?
Click on "Forgot Password" on the login page and follow the instructions to reset your password.
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Is my information secure?
We take your security seriously. We use industry-standard security measures to protect your personal information.
Customer Service
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How can I contact customer service?
Our friendly customer service team is happy to help! You can reach them by phone at info@chums.com.sg